Refund policy

Return Policy 

Once an order is confirmed, it cannot be cancelled, refunded, or exchanged for other products. If the product is defective, damaged, not as described, or if you have received an incorrect item, please contact us at care@onedegree.hk as soon as reasonably practicable upon receipt of the product. We will review and handle the matter on a case-by-case basis in accordance with the applicable product terms and conditions. 

Exchanges 

Once an order is confirmed, products cannot be exchanged for other products. If you receive a defective, damaged, or incorrect product, please contact us immediately at care@onedegree.hk. We will assist on a case-by-case basis, subject to the terms and conditions of the relevant product. 

Damaged or Incorrect Items 

Please inspect your product upon receipt. If the product is defective, damaged, or incorrect, please contact us immediately at care@onedegree.hk so that we can assess the issue and provide assistance. 

Product Warranty and After-Sales Service 

Certain products may come with warranty or after-sales service provided by the merchant. The actual arrangements and applicable conditions are subject to the terms and conditions of the relevant product. If you have any questions regarding the warranty, repair, or after-sales service of a particular product, please contact us so that we can check the relevant arrangements for you.